Name Yourself (NYA)

Here’s your 12-step program for getting upset when people, especially in customer service, don’t say their name — built within the familiar 12-step recovery style, just like your other programs:

Name Yourself Anonymous (NYA)

A 12-Step Program for those who get frustrated when people, especially in professional settings, don’t say their name.

Why: Because I come from a time when it was professional to say your name after or before you communicated the business — or at least after — so everyone knows who they’re talking to. It shows respect, accountability, and pride in doing a good job. Not saying your name feels like you're just there for a paycheck.

S - 12 Steps

1. We admitted we were powerless over nameless interactions — that our frustration had become unmanageable.

2. Came to believe that a standard of professionalism greater than ourselves could restore our peace of mind.

3. Made a decision to turn our expectations over to common sense and courtesy as we understand them.

4. Made a searching and fearless moral inventory of our own name, reputation, and accountability.

5. Admitted to ourselves, another person, and our Higher Power the exact nature of our expectations and frustrations.

6. Were entirely ready to let go of needing everyone to live by the old standard of saying their name.

7. Humbly asked for the patience to accept when they don't and the courage to remind them when necessary.

8. Made a list of all the nameless voices we’ve resented, and became willing to let that energy go.

9. Made direct amends to ourselves by practicing calm and clear communication, even when names are withheld.

10. Continued to take personal inventory, and when we found ourselves triggered by namelessness, we paused.

11. Sought through mindfulness and practical action to improve our tolerance, asking only for awareness and poise.

12. Having had a shift in attitude as a result of these steps, we tried to carry this message to others and practice professional courtesy in all our affairs.

13 - 13th Step Safeguard

We are careful not to impose our standard onto others in a way that shames or belittles them. Instead, we lead by example — stating our own name first and encouraging a culture of respect through action, not aggression.

T - 12 Traditions

1. Our common welfare comes first; clarity and respect depend on identification.

2. For our group purpose, there is but one ultimate authority — professional courtesy.

3. The only requirement for NYA membership is a desire for interactions where people own their identity.

4. Each group should be autonomous, respecting that not everyone shares our old-school standard.

5. Our primary purpose is to foster accountability, not to police others.

6. NYA ought never endorse or oppose any company; we simply advocate for clear, named communication.

7. We are self-supporting through practicing patience, not demanding others change.

8. NYA should remain forever non-professional, but always professional in spirit.

9. NYA may create service structures, but never for the purpose of control.

10. NYA has no opinion on outside policies; we focus on being the change we wish to see.

11. We always maintain personal anonymity when sharing frustration, but we state our name with pride.

12. Anonymity is our spiritual foundation, but accountability is our practical one.

P - 12 Promises

1. We will find peace when nameless voices don’t rattle us.

2. We will intuitively handle nameless calls with grace.

3. We will no longer take it personally.

4. We will see our name as a gift, not a weapon.

5. We will recognize that many never learned what we were taught.

6. We will smile, state our own name, and move forward.

7. We will practice professionalism, regardless of others’ choices.

8. We will become an example of the standard we miss.

9. We will let go of the paycheck mentality in ourselves and others.

10. We will embrace each conversation as an opportunity to lead with kindness.

11. We will avoid the trap of bitterness.

12. We will carry the message that a name brings humanity into every interaction.

S - Slogans

• "Say Your Name, Set the Tone."

• "It Starts With Me."

• "If You Miss It, Be It."

• "A Name is Not Just a Word — It’s an Invitation."

• "Namelessness Ends With Us."

A - Acronyms

NAME — Nurture Accountability, Model Example. PRIDE — Professionalism Requires Identification Done Every time. CALL — Clarity And Language Lead.

PRAY - Prayers

The Name Serenity Prayer: “Universe, grant me the serenity to accept the nameless, the courage to state my own, and the wisdom to know that respect starts with me.”

C - Categorized

Best Category: Professional and Emotional Recovery Why: This program addresses both the practical aspect of professional standards and the emotional recovery from the frustration that comes when those standards aren't met.

Other Fitting Categories:

• Mindset and Emotional Recovery — because it tackles the emotional trigger.

• Customer Service Serenity — aligns with similar frustrations in service-based interactions.

Let me know if you want me to build out another section or start another program!